SHIPPING AND RETURNS

SHipping

We use Royal Mail and other courier services in the UK and an airmail option for overseas customers. Orders over the value of £50 are sent by recorded delivery in the UK and by a 'signed for' airmail option for overseas customers. You should allow up to 5 working days before despatch and then an appropriate time for the goods to be delivered to your destination. For parcels travelling to other countries please be aware this can take several weeks.

Please note -  Overseas orders will be charged postage at cost.

Returns

Returns & Refunds Policy

Unicorn Crafts

Company Address:
358 Handsworth Road
Sheffield
S13 9BY
United Kingdom

Website: www.unicorncrafts.co.uk
Email: unicorncrafts@gmail.com
WhatsApp / Mobile: 07479 314219
Landline: 0114 3279538

1. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise this right, you must inform us in writing within 14 days of delivery. Once you have notified us, you then have a further 14 days to return the item(s).

2. Condition of Returned Items

Returned items must be:

  • In the same condition as received

  • Unused

  • Returned with all original packaging intact

  • Free from damage, marks, or signs of use

Items cannot be returned if the original packaging has been opened, unless the item is faulty or damaged.

If the packaging has been opened beyond what is reasonably necessary to inspect the item, we reserve the right to reduce the refund to reflect any loss in value, in accordance with UK consumer law.

3. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or incorrect, please contact us as soon as possible and within 14 days of receipt.

For faulty or incorrect items:

  • A full refund or replacement will be offered

  • Return postage costs will be reimbursed

  • Items may be returned even if the packaging has been opened

We may request photographs or additional details before authorising the return.

4. Return Postage Costs

  • Customers are responsible for return postage costs for non-faulty returns

  • We strongly recommend using a tracked postal service

  • Original delivery charges are non-refundable unless the item is faulty or incorrect

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 14 days of receiving the returned item, using the original payment method.

6. Items That Cannot Be Returned

Unless faulty, we cannot accept returns for:

  • Items that have been used

  • Items not returned in their original condition

  • Items returned without prior contact

  • Customised or personalised items (where applicable)

7. How to Arrange a Return

You must contact us before returning any item to receive return authorisation.

Please contact us via:

  • Email: unicorncrafts@gmail.com

  • WhatsApp / Mobile: 07479 314219

  • Landline: 0114 3279538

Returns sent without prior authorisation may not be accepted.

8. Data Protection & GDPR Compliance

Unicorn Crafts is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How We Use Your Data

We collect and use personal information only where necessary to:

  • Process orders and payments

  • Communicate with you about your order or return

  • Comply with legal and accounting requirements

Data Shared for Returns

When processing returns or refunds, your personal data may be shared only with:

  • Payment providers

  • Postal or courier services
    and only to the extent necessary to complete the return or refund.

Data Retention

We retain customer data only for as long as legally required or necessary for business and accounting purposes.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at unicorncrafts@gmail.com.

9. Contact Us

If you have any questions about this Returns Policy or our GDPR practices, please contact us using the details above.